Outsourcing support means trusting a partner with your customers’ most sensitive information. ClearLine is SOC 2 Type II audited, PCI DSS Level 1 compliant and ISO 27001 certified — with HIPAA-trained teams and GDPR/CCPA-ready processes — so that trust is backed by independent proof.
Behind every certification is a concrete outcome for your business and your customers. Here's what our controls buy you.
Agents work in locked-down environments with role-based access and least-privilege controls, audited annually under SOC 2 Type II and ISO 27001 — so customer data is only ever seen by the people who need it.
On payment-touching programs we operate to PCI DSS Level 1, with pause-and-resume call recording and no card data ever written down — so you can outsource sensitive transactions with confidence.
HIPAA-trained teams for healthcare, GDPR- and CCPA-ready processes for consent and data-subject requests, and the DPAs and BAAs your compliance team needs — signed before we go live.
Great security starts with trained people. Every credential below is earned, maintained, and applied to how we handle your customers.
ClearLine CX Academy
Every ClearLine agent completes the CX Academy before they take a single live contact: active listening, de-escalation, writing for support, and hands-on training in the major help-desk platforms. It's why a new team ramps to your quality bar in weeks, not months.
Every agent completes our CX Academy before a single live contact — the operational backbone of every program we run.
COPC Inc.
Our operations leaders are trained to the COPC Customer Experience Standard — the internationally recognised framework for running contact centers. It governs how we set service levels, run quality programs and manage performance so results stay consistent as your program scales.
Our operations leaders are trained to the COPC standard — how we set service levels, run quality and manage performance at scale.
PeopleCert / AXELOS
Our technical-support leads hold ITIL 4 certification, applying proven service-management practice to incident, problem and escalation handling. It keeps technical desks organised, measurable and calm under pressure.
ITIL 4 keeps our technical desks organised and measurable — structured incident, problem and escalation handling.
PCI Security Standards Council framework
Agents on payment-touching programs are trained and certified to handle cardholder data under the PCI DSS framework — working in locked-down, audited environments with pause-and-resume recording and no data ever written down. It's how we support fintech and retail safely.
Agents on payment programs are certified to handle cardholder data safely, in controlled and audited environments.
Beyond our people's training, ClearLine holds the organisational certifications and controls enterprise clients require before trusting a partner with their customers.
AICPA — independently audited
An annual, independently audited report on our security, availability and confidentiality controls — the baseline enterprise clients require before trusting a partner with their customers.
PCI Security Standards Council
The highest level of Payment Card Industry compliance, letting our agents take and handle payment information in secure, audited environments.
U.S. Health Insurance Portability and Accountability Act
Administrative, physical and technical safeguards for protected health information, with trained agents and signed BAAs for healthcare programs.
ISO/IEC 27001:2022
A certified information-security management system governing how we protect client and customer data across people, process and technology.
EU GDPR / California CCPA
Data-handling, consent and subject-request processes built to meet EU and California privacy law for the customers you serve there.
ISO 9001:2015
Independently audited quality management across delivery, so every program runs to a consistent, repeatable standard.
We hire for empathy and potential, then invest in training and certification — so our agents can handle sensitive conversations with care and confidence. If that sounds like you, there’s a place for you here.
Every program we run carries the full weight of our certifications behind it. Tell us what you need — we'll show you exactly how your customers' data stays protected.