Support your customers actually love
ClearLine is an outsourced customer-support partner. Our trained teams answer phone, email, chat and social for growing brands — 24/7, on-brand, and measured on CSAT, resolution and response time. Your customers get a fast, human answer on every channel — and you get a support team without the cost and chaos of building one.
- 24/7
- Coverage, every day
- 200+
- Brands supported
- <30s
- Average speed to answer
- 97%
- Average customer satisfaction
Every customer conversation, handled with care
Phone, email, chat and social — plus technical support, sales, back-office and quality. One team across every channel, one standard of care.
Support programs built around your sector
Every industry has its own customers, rules and rhythms. We tailor training, tooling and compliance to the realities of yours.
Follow-the-sun support, from the right places
Headquartered in Austin, with hubs in Charlotte, Tampa, Bogotá and Manila plus a large work-from-home network, ClearLine delivers onshore, nearshore and offshore — a follow-the-sun model that keeps your customers covered around the clock.
Global Headquarters
Austin
United States
Central Time (CT)
Client Solutions Hub
Charlotte
United States
Eastern Time (ET)
Delivery Center
Tampa
United States
Eastern Time (ET)
Nearshore Bilingual Hub
Bogotá
Colombia
Colombia Time (COT)
Global Delivery Center
Manila
Philippines
Philippine Time (PHT)
Remote Agent Network
Work-from-home
US & Canada
All North American timezones
Austin, USA
Manila, PHSupport that feels in-house, at outsourced scale
Great customer experience takes trained people, real quality controls and the flexibility to grow — without you having to build a support org from scratch.
Agents who sound like you
Trained on your brand voice, product and policies, our agents represent you — not us. Customers experience one seamless team.
24/7 across every channel
Phone, email, chat, SMS and social — covered days, nights, weekends and holidays, so your queue is never a wall of hold music.
Quality you can see
An independent QA layer scores every program, with live CSAT, resolution and response-time dashboards and a weekly review.
Ramp up (and down) fast
Start with overflow or after-hours, prove the quality, then scale channels, hours and headcount — flexing for every peak season.
Secure & compliant
SOC 2 Type II, PCI DSS Level 1 and ISO 27001 certified, with HIPAA-trained teams — the controls enterprise trust requires.
Onshore, near & offshore
A blended footprint across the US, Colombia and the Philippines — plus a large work-from-home network — matched to your budget and timezone.
Four steps from first call to live support
A disciplined, transparent launch that turns 'we need help with support' into a team that feels like your own — usually in two to four weeks.
Scope
We learn your product, customers and volumes, map your workflows, and agree the channels, hours and targets that matter.
Build
We build your knowledge base and macros, then train a dedicated team on your brand voice and tools in our CX Academy.
Launch
We go live small and ramp as quality holds — your agents answering in your voice, inside your help desk, from day one.
Improve
Independent QA, live dashboards and a weekly review turn every conversation into coaching and voice-of-customer insight.
Ready to give your customers better support?
Partner with a CX team that answers in your brand's voice and treats every conversation like it's their own. Tell us what you need — we'll design the program.