Customer Support Advisor
Remote — United StatesRemoteCustomer SupportFull-time
Answer phone, email and chat contacts for one client programme, resolve what you can on first touch, and escalate what you genuinely can't with a clear written summary.
Work with us
Support careers, done right
Join a remote-first support team that answers when customers get in touch — nights, weekends and holidays included. At ClearLine, careers are built on paid onboarding, a team lead reachable on every shift, and the belief that customers get better answers from advisors who are looked after themselves.
5
Channels under one team
24/7
Coverage available, including holidays
No
Fixed price list — every programme is scoped
Why ClearLine
A team worth joining
Almost every role here is remote, assigned to one client programme rather than a shared floor, and backed by a team lead you can reach on any shift. Bring the judgement; we handle the onboarding, the tools and the coaching.
Remote-first from day one
Every open role is fully remote across the United States. We ship you a configured machine — or hand you a $1,500 allowance to choose your own — and trust you to do great work from home.
Paid onboarding
New to support work? Most of our advisors were. Paid onboarding covers the product, the systems and the escalation paths before you take a single live contact — you bring the judgement and the patience, we teach you the rest.
Real career growth
Clear paths from advisor to team lead, quality analyst and operations. We promote from within and coach you the whole way there.
Benefits that support you
Competitive pay, health coverage, paid time off, wellbeing support, and a supportive team that has your back on every shift.
Open positions
Where you fit in
Find the role that fits, then apply below — your position will be preselected on the form.
Technical Support Specialist
Remote — United StatesRemoteTechnical SupportFull-time
Handle Tier 1 and Tier 2 troubleshooting for a software or connected-product client, run diagnostics before escalating, and write the escalation an engineer can actually act on.
Bilingual Support Advisor (Spanish/English)
Remote — United StatesRemoteCustomer SupportFull-time
Support customers in Spanish and English across voice and messaging, holding the same tone and quality standard in both languages.
Quality Analyst
Remote — United StatesRemoteQuality & AnalyticsFull-time
Score sampled contacts against the client rubric, find the pattern behind repeated failures, and write the coaching note that actually changes what an advisor does next week.
Workforce Planner
Remote — United StatesRemoteWorkforceFull-time
Forecast contact volume, build the rotas that cover it, and be the person who noticed the peak was coming three weeks before it arrived.
Support Team Lead
Remote — United StatesRemoteService DeliveryFull-time
Run a team of ten to fifteen advisors on one client programme: coaching, escalations, service level, and the weekly conversation with the client about both.
Apply
Start your application
This is the official ClearLine careers page — the only place we accept applications. Apply once and you'll get a secure applicant portal to track your status, exchange documents, and message our hiring team directly.
- Create your secure portal login as you apply.
- Receive an instant reference number and email confirmation.
- Follow every stage — from review to final decision — in one place.
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